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Close Tickets from Accelo

The AcceloSync plugin for LabTech allows the synchronisation of LabTech tickets with the Accelo CRM platform, mapping users and clients in LabTech to staff and customers in Accelo.
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grapefruit
Posts: 5
Joined: Wed May 15, 2019 10:24 am

Close Tickets from Accelo

Post by grapefruit » Wed Jun 26, 2019 6:00 pm

Hi There,

Having a little issue with ticket closures from accelo not being refelected in labtech?

DavidRudduck
Posts: 4
Joined: Fri Mar 23, 2018 9:42 pm

Re: Close Tickets from Accelo

Post by DavidRudduck » Thu Jun 27, 2019 10:52 pm

grapefruit wrote:
Wed Jun 26, 2019 6:00 pm
Having a little issue with ticket closures from accelo not being refelected in labtech?
Hi grapefruit, can I confirm that you configured WebHooks in your Accelo Progressions?
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2019-06-28_08h46_52.png
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This should match the Callback URL listed in the AcceloSync API Configuration Tab (below).
2019-06-28_08h42_20.png
2019-06-28_08h42_20.png (50.92 KiB) Viewed 782 times
And that you have also synchronised the Statuses with Accelo and Labtech?

grapefruit
Posts: 5
Joined: Wed May 15, 2019 10:24 am

Re: Close Tickets from Accelo

Post by grapefruit » Fri Jul 05, 2019 12:36 pm

HI there!

Thanks for the response, yes status and webhooks are in place.

grapefruit
Posts: 5
Joined: Wed May 15, 2019 10:24 am

Re: Close Tickets from Accelo

Post by grapefruit » Tue Jul 09, 2019 10:06 am

Is the post detailing the existing instructions the extent of the support?

Are there logs we can examine ourselves to see where the issue lies?

DavidRudduck
Posts: 4
Joined: Fri Mar 23, 2018 9:42 pm

Re: Close Tickets from Accelo

Post by DavidRudduck » Wed Jul 10, 2019 7:42 am

Hi @grapefruit,

Apologies - I've been off sick over the weekend so haven't had a chance to respond.

I was going to suggest that there are some log files you can send us to help us ascertain why your Automate and Accelo systems aren't talking properly, but reading through the other thread it seems you've decided not to proceed?

Sorry to hear that.

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