Error running Stalled Agents

Supports the detector plugin and any feature or other requests around the plugin.
djdlc425
Posts: 2
Joined: Fri Nov 17, 2017 4:29 pm

Error running Stalled Agents

Post by djdlc425 »

I'm trying to run stalled agents using Screen Connect utilizing the RMM+ plugin and I get the following error:

Starting Screen Connect connections to xxxxxxxxx Sending wakeup call
Lets give the wake up call a few seconds to do it's job

Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index

I have input the RMM+ Access code in the Stalled Agents Plugin

I also notice that under Offline SC Agents, it states no agent data returned by RMM+. I'm wondering if I set it up incorrectly??

dolphinvern
Posts: 2
Joined: Tue Apr 23, 2019 9:25 pm

Re: Error running Stalled Agents

Post by dolphinvern »

I'm also getting the same issue, started after updating CW Control RMM+ to Version: 1.0.13. Suspecting the Stalled Agents plugin isn't communicating properly w/ RMM+ anymore (RMM+ is working and other integrations that query it are working fine).

djdlc425
Posts: 2
Joined: Fri Nov 17, 2017 4:29 pm

Re: Error running Stalled Agents

Post by djdlc425 »

Is anyone monitoring the support forums?? I posted a few months ago and haven't received a support reply??

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Cubert
Posts: 1518
Joined: Tue Dec 29, 2015 7:57 pm
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Re: Error running Stalled Agents

Post by Cubert »

Sorry we missed this one,

I will look into it as soon as we return from ITNation Explore..

bmcfarlane
Posts: 13
Joined: Wed Jun 26, 2019 9:19 pm

Re: Error running Stalled Agents

Post by bmcfarlane »

I am getting this error as well on multiple agents. Any updates?

kuuser
Posts: 4
Joined: Thu Jun 28, 2018 4:55 pm

Re: Error running Stalled Agents

Post by kuuser »

I'm getting this error as well. RMM+ is working with other integrations. We just upgraded to Automate 2019 so it might be that -- the plugin says it's only compatible up to 12 (doesn't mention 2019). I'll wait a few days to see if there's a reply here and then just cancel our subscription.

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Cubert
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Re: Error running Stalled Agents

Post by Cubert »

We are looking into this and should have some info early next week.

kuuser
Posts: 4
Joined: Thu Jun 28, 2018 4:55 pm

Re: Error running Stalled Agents

Post by kuuser »

Hi Cubert any update on this? Thanks

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Cubert
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Re: Error running Stalled Agents

Post by Cubert »

What version of RMM Plus are you using?

kuuser
Posts: 4
Joined: Thu Jun 28, 2018 4:55 pm

Re: Error running Stalled Agents

Post by kuuser »

Our Automate plugin for RMM+ is version 1.0.0.15

On Control the plugin plugin shows as being 1.0.25

Edit: I was looking at the "RMM+ Password Link". The normal RMM+ plugin in Control shows as being version 1.0.14

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