Get The Scoop On What's New
Want to know what Plugins4Automate is doing for ConnectWise Automate? Come check out our blog and find out about new products and updates that we are working on!

Installing the ScreenConnect Plugin into Labtech

Supports the detector plugin and any feature or other requests around the plugin.
Post Reply
User avatar
Posts: 1284
Joined: Tue Dec 29, 2015 7:57 pm

Installing the ScreenConnect Plugin into Labtech

Post by Cubert » Fri Dec 02, 2016 6:25 pm

For you to use the new features in the Stalled Agents plugin that connect to ScreenConnect to manage agent issues you will need the RMM+ plugin installed on the Screenconnect server.

Here is how to do this.

Open up the ScreenConnect admin console that manages SC for your Labtech instance. (Typically your LT server)


Should get a window like this, select the login and login as the admin of the services.
Capture.PNG (81.82 KiB) Viewed 3071 times
Navigate to the Admin screen and select from menu the Extensions menu
Capture1.PNG (6.08 KiB) Viewed 3071 times
At the bottom of the Extensions screen is a Browse for Extensions link, Click it.
Capture2.PNG (6.47 KiB) Viewed 3071 times
Scroll down until you find the RMM+ Plugin Extension and select it and install it.
Capture3.PNG (114.93 KiB) Viewed 3071 times
Now you should have plugin back in main Extensions window where you can select the options for this plugin.
Capture4.PNG (64.03 KiB) Viewed 3071 times
From the Options menu select to Edit Settings then in the edit window set an Access Code that is really Strong.
Capture5.PNG (33.75 KiB) Viewed 3071 times
Next Open the Stalled Agents Plugin in LabTech and select the header of the list to get the drop down menu.
Select the Set ScreenConnect RRM+Access Code
menus.PNG (16.92 KiB) Viewed 3071 times
Type in you special access code you created in RMM+ plugin into box provided and select save.
Capture6.PNG (5.91 KiB) Viewed 3071 times
That's it you are now ready to use Screen Connect to restart agents.

Posts: 3
Joined: Fri Sep 27, 2019 4:40 pm

Re: Installing the ScreenConnect Plugin into Labtech

Post by calebudy » Mon Sep 30, 2019 5:40 pm

Screenshot links don't work. Please fix

Post Reply

Who is online

Users browsing this forum: No registered users and 1 guest