time entries not being added to resolution

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europait
Posts: 17
Joined: Thu Feb 04, 2016 3:46 pm

time entries not being added to resolution

Post by europait »

Looks like ticket entries from the plugin are coming into Connectwise under discussion instead of resolution so we are not recording any time for analyze or clean up. Looks like this started after we updated to 1.0.4.2

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Cubert
Posts: 1414
Joined: Tue Dec 29, 2015 7:57 pm
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Re: time entries not being added to resolution

Post by Cubert »

ON line 106 to line 113 of the CCleaner Maintenance script you will find the ticketing segment. Here you can modify how the ticket is managed.
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